Money Back Guarantee
Returns will be accepted within 14 days of receiving your frames. All returns must
be received in the original packaging and in the same condition.
How to return an item
Should you wish to return any item, please email us at firstname.lastname@example.org or call our Customer Services Department at (917) 933-9898.
Our Hours of Operation are Monday thru Friday 9:00AM to 5:00PM.
We can then advise you of the correct procedure. Please note that any returned items should be in perfect condition and totally unmarked. Any exchange will not have any fees. The return shipping must be paid by you.
All Deal of the Day purchases are final, NO RETURNS!
Eyeglasses & Sunglasses
Are Not Refundable
If this item is purchased with prescription lenses it will be classed as tailor made and therefore will not be returned for a refund.However we will refund the cost of the frame.
If you believe that your prescription lenses were incorrectly produced in our lab, we will correct them at no additional cost to you.
For all returned items the return shipping must be paid by you.
Missing Item Fees
Items must be returned in the original packaging and condition to be eligible for refund.
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